RETURN POLICY
Because of the nature of custom-made goods, there are no returns or exchanges outside of defective or damaged items.
We have a 30-day standard return policy on items with damages or incorrect items only. Because of the nature of custom-made goods, there are no returns or exchanges outside of defective or damaged items. Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item or missing an item, so that we may evaluate the issue.
After 30 days, requests for returns or exchanges will be denied. To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You'll also need the order confirmation or proof of purchase, along with photos of any design defects.
To start a return, you can contact us at Hello@awatchmansjournal.com. If your return is accepted, we’ll work to have a refund issued or send a corrected reprint of the item.
Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, your return may not be eligible.
Please contact us for any return questions at Hello@awatchmansjournal.com.
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
To expedite your return resolution, include the relevant evidence in a photo when contacting us. Here is a guide:
| Issue | Required Evidence |
|---|---|
| An issue with the quality of the print | A clear photo of the received product laid on a flat surface in which the design and the issue are clearly visible in a single frame. |
| An issue with the print placement (distance from collar, off-center, etc.) | A clear photo of the received product laid on a flat surface where the incorrect placement is shown with a ruler/measuring tape. For DTG, DTF, EMB, and AOP products, there is a tolerance of 0.5" for print placement. |
| Print in the wrong area | A clear photo of the product you received, folded in a way that clearly displays both sides. |
| Wrong product | A photo of the product that was received, with the size tag clearly visible as well. |
| An issue with the product (incorrect size, brand, quality) | A clear photo of the received product where the design, issue, and/or size tag are clearly visible in a single frame. |
| Delivery-related product damage | A photo or video of the received product, where the package, the printed design, and the issue are clearly visible. |
| Reprinted item has the same issue as the original item | A photo or video of both the original and reprinted item in the same frame where the issue is clearly visible. |
